UPDATE: Entitled client gets entire company fired after insisting that "every email" should go to his inbox: 'He has over 100 new emails... My bosses and I are still laughing'

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Remy Millisky • Writer and Editor
Mar 20, 2025 5:00 PM EDT

Expertise means nothing to entitled people. You can have 10 years of experience in your field, but you know who thinks he's better than you? That random client who spent 5 minutes Googling the issue, and who now wants to berate you for not solving the problem in a timely manner. 

This seems to be especially true for those who work in the IT field. Even though a lot of people aren't especially good at navigating their computer issues, they'll still snap at the very people who are trying to help them. Apparently, a lot of people will refuse to check if their computer is plugged in, which is one of the first questions an IT person will ask if a computer won't start up. To work around this, the IT guy will ask them to check something on the prong of the computer cord, which allows the customer or client to save face if their device wasn't plugged in. For other issues, they tend to easily solve things that an average Joe could never figure out. That didn't make this client act nicely towards his IT person, and he ended up paying a huge price for that decision. 

Next, read about one person who was so inspired by their HOA's rules that they got petty about their parking situation: "My HOA will learn that I absolutely live by the letter of the law."

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  • 01
    Cheezburger Image 10482760704
    via Getty Images For Unsplash+

    The image does not depict the actual subjects of the story. Subjects are models.

  • 02
    You want "every email that's addressed to you" to arrive at your inbox? You got it, pal.
    via u/[deleted]
  • 03
    Just happened, my bosses and I are still laughing. We are a small IT company. We manage quite a few clients, though. This one gentleman and one of our busier client sites says that he's tired of being told his emails never arrived to him. We look it up and yes, a couple of legit emails got tangled up in the spam filter. No big deal, we whitelist the sender and release the message.
    via u/[deleted]
  • 04
    No, not good enough for this guy. He calls back screaming. "I ORDER YOU TO LET ANY EMAIL ADDRESSED TO ME COME TO MY INBOX". I advise him that I'm going to have to transfer him to IT security and he's going to have to, on a recorded line, say he understands and accepts responsibility for yadda yadda yadda.
    via u/[deleted]
  • 05
    See, I did that because these guys get thousands of spam emails a day. A while back, several folks (this guy included) decided to give their email address and password to some unsavory website. Then did it again. And again. And again. So now they get easily 15-20+ messages an hour to the entire organization.
    via u/[deleted]
  • 06
    So he accepts, saying he just wants all his emails to go to him. We allow all messages to him to bypass the spam filter. Three hours later, he has over 100 new emails. And they keep coming in. He calls back, furious, asking why his spam filter isn't working. "Sir, you asked that all emails addressed to you arrive at your inbox."
    via u/[deleted]
  • 07
    UPDATE: So right around 4:45pm today, he's calling our office and the call gets routed to me since I own the ticket. He's livid. Shouting so loud my co-workers on the opposite side of the room can hear him. "WHATEVER YOU DID TO MY EMAIL I WANT IT PUT BACK TO THE WAY IT WAS! YOU F*CKED UP MY EMAIL AND NOW I CAN'T GET ANY WORK DONE BECAUSE MY STUPID NOTIFICATIONS ARE GOING OFF EVERY SECOND!"
    via u/[deleted]
  • 08
    I calmly reply "Absolutely. I'll go ahead and turn your spam filtering back on and all these emails will stop." "GOOD! ITS WHAT YOU SHOULD HAVE DONE IN THE FIRST PLACE!" At the end of it all, nothing changed, and he's happy. God I love IT work.
    via u/[deleted]
  • 09
    FINAL EDIT: I had to. I logged into our system this morning from home and listened to the recording. It's glorious. Here's the highlights: Security: So [OP] tells me you're looking to turn off the spam filter? Client: I don't even get spam. I'm paying you people for something I don't need.
    via u/[deleted]
  • 10
    Security: It's not an added cost, but you're not getting spam because you have a spam filter. If you turn that off, you're going to get flooded with spam emails. Client: I don't care. I've given you guys an order, and I expect it to be done. Security: I just need you to be aware that without the spam filter, you're open to getting every spam email that comes to you, some of which may be malicious and could open you up
    via u/[deleted]
  • 11
    to viruses, malware, and all sorts. of software that could compromise your entire network. By going against our suggestions, you understand that [Our Company] cannot be held liable for any malicious software that makes it on to your network, infects any of your systems, or causes any system downtime and that you are claiming sole responsibility for that. Do you understand this?
    via u/[deleted]
  • 12
    Client: Yeah, whatever. Just get it done so I can get off this call. Security: Sir, I really need to reiterate how much we cannot recommend this action, you're going to get-- Client: I DON'T CARE, DO WHAT I TELL YOU. Security: Ok, I'll have [OP] remove you from the default spam rule, and you'll start receiving any email sent to you. Again, it's going to be a lot. The spam filter actually does catch a lot of spam.
    via u/[deleted]
  • 13
    Client: I. DON'T. CARE. JUST DO IT. Security: Ok then. Thank you. Have a good day. Click
    via u/[deleted]
  • 14
    Cheezburger Image 10482761216
    via Tim van der Kuip on Unsplash+

    The image does not depict the actual subjects of the story. Subjects are models.

  • 15
    FOR REALS LAST EDIT: I talked with Security this morning. This guy has a history with us. Apparently he's been told numerous times that if he "calls our employees 'delinquent f S' or any other form of verbal ab e" then the company will be offboarded immediately. Oh, these previous tickets with him are juicy.
    via u/[deleted]
  • 16
    EDIT AGAIN BECAUSE PROMISES ARE A POINTLESSLY EASY SOCIAL CONTRACT TO BREAK: WE'RE OFFBOARDING THE COMPANY! Apparently when he called back to talk to security about the whole thing, he called the tech a very inflammatory Immediate offboarding. By the end of the day, they will not have an IT company. Holy this is huge! sh
    via u/[deleted]
  • 17
    THE ACTUAL FINAL EDIT: Well, it's been a crazy day, folks. We offboarded the company despite the CEO (not the CFO, which was was) calling and who this asking us to reconsider. The CEO of my company told their CEO that these kinds of things are covered in our service agreement which the CFO had violated on numerous occasions and our complaints had gone unaddressed. We are providing EXTREMELY limited service to them for a total of thirty days
    via u/[deleted]
  • 18
    while they find a new IT company, after which we will send over all our notes and configs and wish them the best of luck. I'm glad we all could share in this little adventure, and I hope we can all do it again sometime. In the meantime, thanks for the rewards, the karma, and the comments that had me laughing. Goodnight everyone.
    via u/[deleted]
  • 19
    smelly A few years back, our spam filter was accidentally disabled for a few hours. Customer complaints that the spam filter isn't any good dropped off to almost nothing for a while after that.
    via u/smelly****
  • 20
    billbot Anyone who thinks that OP should be fired needs to know one simple truth. You are the person your IT team hates.
    via u/billbot
  • 21
    r_u_dinkleberg EDIT: To the few of you who have (and the many more that will, seeing as how this picked up a little more steam than I was expecting) commented saying I should be fired... WHAT?!?!?!
    via u/r_u_dinkleberg
  • 22
    This CLIENT should be fired! Are you all insane?
    via u/r_u_dinkleberg
  • 23
    My thoughts exactly. The client was demanding something he shouldn't have been denanding, and was told multiple times he wouldn't like the result. What's the recourse here? Exactly what OP did.
    via u/rva******jc

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